FAQ

1. How do I place an order?
Your payment is completely secure! We protect your payment information through two key measures:

• Our payment platform is PCI-DSS certified, meeting global data security standards.

• We use end-to-end encryption to safeguard your credit card details, billing address, and other payment-related information. Every transaction is 100% secure.

2. Is my payment information safe?
Yes, absolutely! We use the same PCI-DSS certification and end-to-end encryption to ensure your payment information is fully protected.

3. Order Processing & Delivery

• Order Processing: Once your order is confirmed (usually within 12 hours after successful payment), we will process and ship it within 2 business days.

• Delivery Time:

  • Domestic orders: 3-8 business days

  • International orders: 5-22 business days (depending on location and customs clearance)

4. Order Tracking
You can track your order in real-time:

• Once shipped, a tracking number will be sent to your registered email. It can also be found in your account’s “Order History.”

• Use the tracking number on UPS, DHL, or other carrier websites to check the shipment status and estimated delivery date.

5. Shipping Costs
Free standard shipping is available for all orders with no minimum purchase required.

6. Product Assembly
No assembly required! All products are fully pre-assembled. Simply open the packaging, and it’s ready to use—no tools needed.

7. Return Policy
We offer a 30-day return guarantee:

• If you are not satisfied, you may request a return within 30 days of receiving your order.

• We cover all return shipping costs.

8. Customer Support

• Email: rosemary918q@gmail.com

• Tip: Include your order number (if applicable) and a detailed description of your issue (e.g., return request, order problem).

• Response Time: Our team will reply within 48 business hours (Monday to Friday, excluding holidays).